As an experienced volunteer and development professional with a background in projects across Africa, South America, and Asia — including living and working within local communities — I approach every new opportunity with open eyes and realistic expectations. However, my recent experience through Volunteer World in Rwanda left me concerned and disappointed. The local project I was placed with was poorly organized, and at times, I did not feel entirely safe. Despite these challenges, I remained committed and contributed actively by visiting project sites and developing several strategic documents for the local organization, including an investment proposal, a crowdfunding plan, and a volunteer-to-ambassador strategy. The local team even invited me to join their board, a generous offer I respectfully declined, having concluded that I could not, in good conscience, support their operations long-term. Upon returning home, I reached out to Volunteer World and invited them to have a conversation about my experience — not to complain, but to provide constructive feedback and help prevent future volunteers from encountering similar situations. I stressed how important this would be, especially for less experienced or younger volunteers, for whom this could have been a very distressing experience. To my surprise, Volunteer World declined the invitation for a dialogue. Instead, they asked me to submit a bullet-point list of concerns for internal review. I responded with a kind email explaining why a context-sensitive, personal conversation would be more appropriate — especially given the complex and potentially vulnerable nature of the issues raised. They declined again, with no willingness to engage in meaningful discussion. Because of this, I cannot in good faith recommend Volunteer World. An organization that is unwilling to listen to feedback — particularly when it concerns volunteer safety and well-being — fails one of the most basic responsibilities of any organization in this field. I sincerely hope they reconsider their approach for the sake of future volunteers.
