I'll start by saying that you have the most patient, professional, welcoming and caring employees I've ever met. Unfortunately, we had a particularly bad volunteer with us during our time, who took a particular disliking to me (for reasons I will never know) and was exceptionally rude, nasty and abhorrent at times to mostly myself and others, particularly Caroline and Francis. I am a very patient person, just as they are, but she was a real test to that, I am proud of all of us that despite her attempts to rubbish everything about the project and be aggressive and insulting to us we did not rise to her provocation, we simply ignored it, and continued to enjoy our time. It became very clear early on that her expectation of the experience was way beyond what any company would be able to provide for her, and her reaction to that was to simply be aggressive and awful to others, which was never going to fix anything. There was no engagement from her, there was no respect for the fact that this is a project, not a resort, and that when you are in the presence of wild animals, you may not always find them, because they are not here to serve you. There was no respect for other people and there comfort, and no respect for the fact that this is not a "Come look at cats every day'. This is a wildlife project, you are so lucky to see what you see, across all taxon, and you are here to work and give back, not the other way around. Caroline went so far as to allow her to break rules such as staying away from base during the week and not take part in working activities because of the manual labor, and still she was not satisfied, her contribution to the project overall was monetary, that's it, the rest of the time she complained that it wasn't good enough, despite people bending over backwards to provide for her. It was incredibly sad to see, but I believe this is a very sad and unfulfilled person whom isn't satisfied no matter what, it's simply a shame that we had to be exposed to her.
Your guides are exceptionally knowledgeable and accommodating to all interests, we saw big cats almost every day, and when we didn't, the majority of us were simply pleased to be present in this incredible landscape, myself and a fellow volunteer were particularly interested in birds, which we understood was not everyone's interest, so we only asked that we be allowed to spend a few seconds looking should a particular species make itself visible to us, we didn't take pictures, we didn't waste time looking for things that weren't there, we were simply happy to check off a few from our list while we could, the rest of the volunteers, bar one, were more than happy to accommodate that. Just as we were happy to accommodate anything they requested. Our primary focus was the big 5, as that was everyone's focus, and we saw everything, more than I expect a lot of people have seen during their time here, it was incredible.
I never felt in danger while I was here, I am fully aware that the guides have spent their lives in this landscape, and know better than anyone what is safe and what is not. As well as where these animals like to be and what they like to eat. They worked so hard to provide for everyone, which sadly for a select 2 was never good enough, because they simply did not appreciate the meaning of the word "wildlife". For myself, I was awestruck by their dedication to the landscape around them, and the species that dwell within it, I learned things I never expected to learn, and I'm coming away a more knowledgeable, well rounded person from my experience.
You have two excellent chefs in your employ, who sadly were also subject to insult from our unsatisfied guest about the budget being too tight, their food apparently being "disgusting" and uncooked, it's not true at all. The rest of us are in complete understanding that there is a budget, and a finite amount of food here at any one time. I never went hungry, I was always satisfied, and I was always grateful for their effort. I even went as far as to say the food is better than at Eagle View, because it is! Ben and Michael are a credit to your project, they are warm, welcoming and provide excellent meals three times a day, I was hoping to lose weight while I was here, that has definitely not happened!
I have identified certain needs for the project during my time here, things you need that I understand you don't necessarily have the budget for or access to, it's my intention when I return to England to write a proposal to my superiors to provide you with what you need, because you more than deserve to have the right equipment and plenty of it to do your work, because the work you do here is incredibly important, and it should continue for as long as it possibly can.
In conclusion, my only complaint from this project is having to endure the abuse I endured from someone whom is quite possibly the worst person I have ever met during my 26 years on the earth, despite my attempts to reconcile and ask what the problem was, I never got an answer, I simply got further abuse, and we were all subjected to blatant lies being made up about ours and her conduct in an attempt justify her behavior towards us. However, that is not something that is in your control, and I understand that, I was sad to learn that this isn't necessarily uncommon either, you deserve volunteers who are here because they believe in the heart and soul of the project, not ones who are here because they think it's a cheaper way to have a safari holiday. Despite that, I've had an incredible two weeks, I am so glad I chose this project, I've met some of the most amazing people, seen and heard and learned things I never expected to, and I'm leaving a better person than when I came. I really appreciate Caroline being so comforting when Elle got to me and made me cry, and telling me how much she appreciated my patience and understanding. She is a manager worthy of the name, I know very few people in her position who would have handled the situation so well.
I implore you to please take in the feedback from the other volunteers that have been here for this time, and be careful when considering hers, because knowing her as I do I believe a lot of what she will tell you will be fabricated to try and justify her cause for being so aggressive to us and perhaps even to you. This project is exactly as described, and her own ignorance of not reading any literature before she came meant she lacked preparedness and had no intention of admitting that in fact she was the problem, not myself, Caroline, Francis, Collins, Ben, Mike or any of the other volunteers.
Finally, I will be coming back to this project, and I intend to send as many people as I can in my profession. As an ecologist, I have been utterly amazed by the conservancy and the people working within it, and I will continue to support the project in any way I can for as long as I possibly can using my skills and connections.
Asante Sana, you have literally changed my life.