Poor experience
Many people use Greenheart and have good experiences. Had everything gone smoothly with our child’s host family placement during her high school semester in Spain, that might have been true for us. However, if there is a need to move host families, you might not be able to count on Greenheart. Our daughter had to move due to domestic violence. Greenheart and their in-country partner CCI bungled just about every decision from the moment they were informed of the emergency up until our child’s last day with the program. After moving her to a new family and location, the local coordinator was a particular problem. She was strangely critical with our child and made statements that interfered with her relationship with the new host family. Throughout the ordeal neither Greenheart nor CCI were proactive about ensuring our daughter’s well-being. Many organizations are suffering now with such low participation during the pandemic. But nothing can explain their insensitivity and poor judgment. Greenheart was having staff turnover so perhaps if they get their house back in order they can provide kind, attentive service. I wrote to the Greenheart CEO after our child was safely back in the country and was told that the problem was our daughter’s inability to adapt and make a success of her situation – they accepted no responsibility.
Response from provider
Our first concern for all participants is their safety. It is always Greenheart’s intention to provide a safe place and the structure for the best program possible, for participants and hosts alike. However, we are unfortunately not able to guarantee that the study abroad experience will be as smooth as one hopes or intends. When students participate in cultural exchange programs, the student has to be ready to overcome some obstacles. Cultural immersion programs are exciting—a time of growing independence and developing confidence to handle their lives, and that can be stressful. It is our teams’ intent to prepare students and families before embarking on a big journey. All individuals handle stress differently, and some situations can feel more challenging to some than to others. Changing host families is our last resort - both Greenheart and our partners always try every avenue to resolve non-safety related conflicts before initiating a change. We initiate the change of host family if the situation escalates, and we see that the host family and the student have little chance of finding common ground. Of course, if a student or a host family ever felt unsafe, we would act immediately to move the student for their well-being. In this case, we did not believe the student to be in danger and we eventually did move the student at your request. Thank you for your feedback. We use all feedback to improve our programs, how we communicate to set and manage expectations, and to determine future parameters and processes for placements. Thank you.














