My daughter enjoyed her stay in Malaga and made some friends. My two main concerns were firstly the food and secondly the transport to the airport when my daughter left. When she arrived she was met and greeted by a school representative and I was charged Euros 90 for that which is acceptable. However, on her return home, they sent her on her own in a taxi who just dropped her off at the airport. She was unsure where to go or what to do and had to call me to ask me. I was charged Euros 90 for a taxi ride from the school to the airport which I’m sure wouldn’t have cost more than Euros 30! With regards the food, it was pretty unanimous amongst my daughter and her friends that the food lacked any taste and cheaply made with no thought of health or nutrition. For the amount of money the school charges, I would have expected more thought and care to have gone into the food. My daughter came back 3Kg less than when she left. 3 kgs lost in the 2 weeks that she was there.
Response from provider
Dear Zeina, thank you very much for taking the time to share your feedback with us. We’re truly happy to hear that your daughter enjoyed her time in Málaga and made new friends during the camp – that’s one of our main goals, and it’s lovely to know she had a positive social experience.
We are, however, sorry to hear that certain aspects of her stay did not meet your expectations. Please allow us to address both of your concerns.
Regarding the airport transfer service, we want to clarify that this is a personalized service organized by the school, designed to ensure students are transported safely and directly to and from the accommodation. While the return transfer was indeed carried out by a professional taxi service, the fee charged covers not only the transport itself but also the coordination, availability, and assurance of a punctual and trusted service. That said, we completely understand your concern, and we sincerely regret that your daughter felt unsure at the airport. We will certainly take this into account and explore ways to improve the return experience to make it clearer and more supportive for younger students.
As for the food, we are sorry to hear that it didn’t meet your expectations. Please rest assured that we take nutrition and quality very seriously, especially when caring for young students. The menu at the residence is varied and follows the principles of the Mediterranean diet, with daily-cooked meals including a wide range of vegetables, different protein options, and carbohydrates to ensure a balanced and healthy intake.
For breakfast, students have access to a full buffet, including juices, lactose and non-lactose milk, eggs, bacon, various breads, cheese, cold cuts, jams, pastries, coffee, tea, fruits, and yoghurt. For lunch and dinner, they are offered two courses and a salad buffet, with daily options such as veggie soups, pastas, stews, grilled meats, fish, and sides like rice or mashed potatoes – always accompanied by fruit or yoghurt for dessert.
Thank you again for your comments – they are extremely valuable to us as we strive to provide the best possible experience for our students and their families.
We hope to have the opportunity to welcome your daughter back in the future and offer an experience that exceeds expectations in every way.
