Pre-Nursing Shadowing Internships

Response from provider

Dear MM,<br/>We are glad you had some awesome, nice experience especially at the hospital and acknowledge some challenges you experienced. <br/>Since 2011 when you attended the program we have made wonderful changes to the program to satisfy our clients, which is reflected by the most recent participants Anne and Steven’s review for placement in the same location in 2014. Here are some of the changes so far done:<br/>1.Shared accommodation information is shared in our website, our information booklet and pre-departure document, where we also advice on the limited spaces. Accommodation is usually 3-4 persons per room depending on the room size. Clients with special accommodation needs such as couples are advised to let us know in advance so that we can make arrangements for them.<br/>2.We have consulted Phares our Operations Coordinator in regard to the issue of loss of items. He however notified us that nothing was mentioned about losing of items. However we are very sorry and wish you could have provided us with more details of what was missing to help rectify the situation. However, currently we have installed lockers for those who have items that require safe storage. In addition, we continuously advise students to be careful, as they will be living in a community.<br/>3.We acknowledge that we sourced for a tour van for safari transfer from Mombasa to Nairobi, and it disappointed on the quality. This is the only time that we hired a different kind of transport system than what we had used before or even use today. We vetted the service provider based on recommendations from another organization. It was never our intention to provide a poor service and we sincerely apologize for it. Currently we do not process any safari trips without an air ticket from Mombasa that is for Kenya. This is to ensure safety and security of the clients in addition to satisfactory service.<br/>4.We previously offered only one cooked meal for dinner; for lunch we offered cold cuts for sandwiches and breakfast items were provided for self-service. Currently we offer two cooked meals and we share our menus with our clients to encourage flexibility and incorporate feedback from clients on an ongoing basis. In addition students get to pick collectively once a week what they would like to have both for lunch and dinner. Based on this past summer feedback from our Arusha, Tanzania clients we will be having Barbeques every week.<br/>5.It is unfortunate you fell ill. We can assure you we have not had such an incident since then. We continuously check to ensure that our staff upholds high levels of cleanliness. In addition, with Malindi’s tropical climate, it is inevitable not to have certain parasites like mosquitos. All the beds have mosquito nets and students are advised to carry mosquito repellants (which is also in our predeparture document) and clients are advised to visit their physician to obtain necessary vaccines. We do hope you are keeping well. <br/>6.All bathrooms are fitted with working instant showers and only in the case of a blackout is when the water could be cold. In 2011 we didn't have any power back up. Our main locations Mombasa and Migori are currently fitted with power back up. Any other house we open is going to have the same power back up as we have noted it is indeed an inconvenience.<br/>7.Air condition. An AC is a necessity in our hot locations such as Mombasa and Malindi. All bedrooms have them. Other participants would be uncomfortable with no AC and we encourage dialogue between housemates to handle such matters which can be out of our control.<br/>8.As per our information booklet we had communicated the options available then was to do personal laundry or request the coordinator to organize for someone to clean at a reasonable fee. We have since added free laundry services as part of our package once a week.<br/><br/>We are glad you shared your experience with us. Every feedback is highly valued as we work to offer the best to our participants. Ever since 2011 a lot has changed and we are happy to have served you in the best possible way we could then. We regret every issue that caused your discomfort and hence will even work harder to continuously improve our services<br/> <br/> Sincerely,<br/> Elective Africa.<br/><br/><br/>