Description

A busy British Travel Agency requires experienced & enthusiastic Customer Service Agents for its call centre in Agios Dimitrios. All candidates must speak fluent English. Travel or Customer Service experience essential. Must be able to work under pressure. Please send your CV (in English) with Ref: CSGR12GA

This job involves working within a team, in a Call center in Agios Dimitrios (Athens Greece), to deliver outstanding service and after sales to customers and administrative support for sales agents. The role is suited to individuals motivated by working in a high pressured and fast paced environment.

Highlights

Daily duties for this role include but are not limited to:

* Answering up to 40+ calls/e-mail queries per day from customers
* Following up on queries by liasing with suppliers and ground handlers in resort
* Taking payment from customers
* Arranging amendments and cancellations
* Handling complaints from customers
* Dealing with emergency calls from in resort
* Assist sales agent in amending incorrect bookings
* Selling products as such as travel insurance, other extra's and add-ons
* Checking invoices against bookings

Qualifications

The type of candidate suitable for this job:

* wants to delight customers, above and beyond the call of duty
* has empathy for the customers situation
* is able to communicate clearly, both written and spoken
* has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
* works accurately and with attention to detail
* handles queries in the best interest of both customer and company
* is able to use a variety of IT systems simultaneously
* has a pleasant, friendly phone manner

Essential requirements:

The candidate must have fluent/excellent standard of English, preferably a native speaker or alternatively the candidate has worked in an English speaking environment previously. Working within the travel industry or in a Customer Service role (preferably on the phone) is essential.

Minimum Education

High School

Job Types

• Call Center
• Tourism

Salary/Pay

700.00 Euros / Month

Experience Required

yes

Minimum 1-2 Years

This Program is open to

European Participants.

Participants Travel

Independently

Typically Participants Work

Independently or in Groups

Application Process Involves

• In-Person Interview Required
• Letters of Reference
• Phone/Video Interview

Typically The Application Process Time is

1 month

Purple Travel's Mission Statement

To provide to the public the best holiday offers of the British travel market; To serve customers with pure, true and honest travel advice, and profession customer service; To ensure that people who travel with Purple Travel get the best travel experience ever.

Year Founded

2005