Description

Infosys BPO Ltd. is a fully owned subsidiary of Infosys Ltd, revenue of over 2 billion dollars and is listed on NASDAQ, INFY.

Work with our Language, Culture and Communication Team helping to bridge the cultural and linguistic gap between the Philippines and the UK. We are looking for British English speakers who are passionate about effective and clear communication (written and spoken), dedicated to high quality customer service, and are able to communicate effectively the nuances of British English and UK life and culture, to our Filipino colleagues, in a lively and informative way.

Job description includes:

- Operate as a member of a language, culture and communication team for a leading UK dairy retailer.
- Monitor and support live customer interactions, providing feedback on the communication process of calls.
- Monitor and support email interactions, providing feedback and observations on effective written communication.
- Conduct training programmes on UK language and culture.
- Recruitment profiling and assessment
- Client engagement (face to face and conference calls).
- Cross functional coordination.
- Data capture and reporting through accurate and timely documentation.

Highlights

- The opportunity to explore a unique, fascinating country off the beaten track of the regular mainstream Southeast Asian circuit
- Excellent local salary
- Relocation assistance
- Return air fares
- Fantastic working environment

Qualifications

- Minimum educational qualification is successfully completed A levels, or equivalent.
- Native English speakers, able to communicate effectively.
- TEFL teaching/linguistic background desirable.
- Experience working in the Philippines desirable.
- Experience in public-speaking/debates etc.
- Outgoing personality with good interpersonal skills.
- Adaptability to a dynamic business environment.
- Able to function as part of a team as well as independently.
- Well organised and strong leadership qualities.
- Computer literate (Word, Excel, Power Point, Outlook).
- A mature and pro-active approach.

Job Types

• Communications
• English as a Second Language
• Linguistics
• Call Center

Languages

• English

Salary/Pay

Excellent local salary (May not allow an applicant to meet financial obligations in the UK)

Experience Required

yes

Experience preferred but not essential

This Program is open to

European Participants.

Participants Travel

Independently or in Groups

Typically Participants Work

Independently or in Groups

Application Process Involves

• Phone/Video Interview
• Resume
• Letters of Reference

Typically The Application Process Time is

4 weeks

Post Services Include

• Exit Debriefing Abroad

Infosys BPO's Mission Statement

To achieve our objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large.

Year Founded

2002