Description

Company: Optima Recruitment Europe

Job Title: Customer Centre Representative

Job category: Telecommunications

Job Location: Prague - Moscow - St. Petersburg

(PIC ) Partner Interaction Center

Department Description

Multilingual call and email support of the following languages: English, German, French, Spanish, Italian, Dutch, Polish, Russian and optional Czech. The PIC team will provide call center operations activities 09:00- 18:30 CET Monday to Friday

Scope of Responsibilities

* Answer inbound calls as well as assist customers who have specific inquiries
* Make outbound partner calls as detailed in Partner Select Program.
* Manage email requests per direction of Assistant/ Team Leader.
* Build customer's interest in the services and products offered by the company
* Provide professional personalized customer service of the highest level
* Update the existing databases with changes and the status of each partner/customer /prospective customer
* Arrange for the dispatch of official program letters, products, information/welcome packages, brochures etc. to partners, clients and other interested parties
* Qualify sales related leads and allocate them to the sale steams referring to business rules and work flow set by customer

What we offer?
- A positive working environment with young and dynamic teams
- Competitive salaries and target driven yearly bonuses
- A structured career path with clearly defined progression
- Continuous free training and development

Employees' benefits, such as
- Free language courses
- Pension and Life Insurance
- Health benefits

Highlights

stipend within first 3 months with further job employment

Qualifications

* Specific Knowledge / Skills
* Customer oriented experience at least 6 months
* Excellent English + additional knowledge of German, Italian,French, Spanish, Dutch , Russian or Polish
* Pleasant and friendly mannerism
* Basic computer knowledge/technological skills- the person should be in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
* Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors.
* Ability to comprehend, capture as well as interpret basic customer information
* Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
* Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
* Punctuality
* Analyze the various parts of a problem properly and develop logical solutions
* Quality management- look for means of improving as well as promoting quality
* High level of motivation
* Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
* Good social skills

Language Requirements:
* English must be very good

Job/Intern Types

• Call Center
• Communications

Languages

• English

Cost in US$:

Euro 745+

Program Fees Include:

* Internship
* Language training
* Accommodation
* Registration
* Activities and Social Events
* Transportation
* Excursions

Salary/Pay

N/a

Experience Required

no

This Program is open to

Worldwide Participants.

Participants Travel

Independently

Typically Participants Work

Independently

Application Process Involves

• Resume

Typically The Application Process Time is

2 weeks

Post Services Include

• Alumni Network
• Exit Debriefing Abroad
• Job and Internship Network
• Re-Entry Debriefing at Home

Year Founded

2007