Description

Please:
DO NOT APPLY if you don't have work permit for Poland
DO NOT APPLY if you don't speak an European language than English

Italian, Spanish, French, German, Portuguese speakers IT Analysts, Helpdesk Analysts

General Description for the Position - Help Desk IT Analyst

Purpose of the job:
* Provide hardware,software,network problem diagnosis,resolution via telephone for customer's end users
* Route problems to internal I.M. support staff
* Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
* Administer and provide User Access and Exit controls
* Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

Principal accountabilities:
* Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
* Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems
* Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments
* Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities

Qualifications

Knowledge, skills and experience
* 3-4 yrs of University education post High school (B.Sc. or Diploma)
* 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS
* 1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks
* Phone support experience necessary
* Technical helpdesk or technical call center experience is necessary
* Disciplined, systematic problem solving skills required
* Hands-on work experience with the following:
* Windows Operating systems
* Clients: Windows XP, Windows 2000, Windows 98
* Servers: Windows 2000, Windows 2003
* Remote desktop connectivity applications
* MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
* Internet browsers (e.g. Explorer, Netscape, Firefox)

European passport an advantage

Job type: Permanent, full time
Start: Immediately

Send your CV in English with picture attached to: Blue Tulip Design

Minimum Education

Diploma/Certification

Job Types

• Computer Science

Languages

• Czech
• Danish
• French
• German
• Hungarian
• Italian
• Portuguese
• Romanian
• Russian
• Spanish

Salary/Pay

Min 3,500 PLN (Gross)

Experience Required

yes

1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks are required to save time on training processes. The position requires immediate availability.

This Program is open to

Worldwide Participants.

Participants Travel

Independently

Typically Participants Work

in Groups of A few members

Application Process Involves

• In-Person Interview when Feasible
• Phone/Video Interview
• Physical Exam/Health Records
• Resume

Post Services Include

• Job and Internship Network